FAQs

Frequently Asked Questions

Gates open at 11am. We close at 5pm on weekdays and 6pm on Saturday/Sunday.

No, entry to the park is by advance ticket purchase. We have three different ticket types and everyone in your group will need to be added to your booking. There is a rider ticket for those wanting to go on any rides priced at £24.50. This is a single admission price for unlimited access to all rides throughout the day (this includes all rides in the park but excludes activities and experiences such as theatre performances, trampolines, games, stalls, arcades etc.). There is a non-rider ticket for those who do not want to go on any rides (priced at £8 – excl. special events). There is a ticket for toddlers under 90cm (when wearing shoes) – this ticket is free of charge. We also have a ticket for disabled guests and their carer.

Yes. We have three different ticket types and everyone in your group will need to be added to your booking. There is a rider ticket for those wanting to go on any rides priced at £24.50. This is a single admission price for unlimited access to all rides throughout the day (this includes all rides in the park but excludes activities and experiences such as theatre performances, trampolines, games, stalls, arcades etc.). There is a non-rider ticket for those who do not want to go on any rides (priced at £8 – excl. special events). There is a ticket for toddlers under 90cm (when wearing shoes) – this ticket is free of charge. We also have a ticket for disabled guests and their carer.

We request that all guests book their tickets online via our website. You’ll receive a confirmation email with QR code and this is what you should show when you arrive at the gate on the day of your visit. The team will scan it and issue your wristbands. When making your booking please ensure that you enter your email address correctly as otherwise you will not receive your confirmation email which contains your booking reference and QR code. Without this the team at the gate will not be able to find your booking and scan you in.

No we don’t. Our new system offers guests a choice of three tickets. A rider wristband which allows unlimited rides all day. Toddlers under 90cm are free, but you still need to add them to your basket in the online shop. And for those who wish to accompany your party but not ride we offer a non-rider wristband. We do have a carousel and Helter Skelter outside the main park gates near to the Miniature Railway. There is also a coffee shop adjacent to these rides. The rides and experiences in this area are pay as you go.

Yes, all rides are included – you can see a full list of our rides here. Some rides may have restrictions in terms of height and other criteria. We have other activities within the park which are not included in the rider wristband such as theatre performances, trampolines, games, stalls, arcades etc. Most of these activities and extras can be paid for by contactless card in the park.

There is no family ticket, however, we have three different ticket types and everyone in your group will need to be added to your booking. There is a rider ticket for those wanting to go on any rides priced at £24.50. This is a single admission price for unlimited access to all rides throughout the day (this includes all rides in the park but excludes activities and experiences such as theatre performances, trampolines, games, stalls, arcades etc.). There is a non-rider ticket for those who do not want to go on any rides (priced at £8 – excl. special events).

There is a ticket for toddlers under 90cm (when wearing shoes) – this ticket is free of charge. We also have a ticket for disabled guests and their carer.

Children under the age of 16 must be accompanied by an adult.

We offer a group discount of 1 free ticket for every 20 tickets of the same type purchased (e.g. if you book 20 riders tickets you would pay for 20 online, and we would update your booking so that you receive 21 when you check in at the gate on the day of your visit. The same applies to non-riders tickets, if you book 20 we would provide 21 at the gate for you upon check in).

To claim this offer, please book your tickets online and then email us your with your booking reference number and we will add the extra tickets for you to collect at the gate on the day of your visit.

We don’t currently offer any discounts, but we do hold our special Emergency Services weekends annually where NHS/Blue Light card holders can get significantly discounted wristbands. These are promoted on our website in advance each year.

Come to the park with the rest of your party and let the team on the gate know that you need to add a non-rider to the booking. You’ll be able to do this on the gate and pay by contactless card. Please note that the non-rider who isn’t pre-booked must arrive at the same time as the rest of your party.

Let the team on the gate know that you want to upgrade your ticket to a rider one and you’ll be able to pay the difference via contactless card and receive a rider wristband.

Please email info@southportpleasureland.com confirming the name you booked under and date you booked for and we’ll be able to resend your confirmation email to you. Please make sure that you email us from the same email address that you entered when making your booking.

If you want to make any changes to your booking you must email us in advance of your visit. Please email info@southportpleasureland.com

It’s not possible to add it to your booking, but there are usually spaces available on the day, so you can purchase these once you are in the park subject to availability.

Generally speaking the rain does not prevent us from opening the park and so we tend to be open even on days when the sun isn’t shining. Your tickets are only valid for the day you are booked for, so if you choose not to come we are unable to offer a refund. In extreme adverse weather conditions we may have to take the decision not to open the park. If you have tickets booked for one of these day you will receive an email from us as soon as the decision not to open the park is taken. The email will provide all the details you need to help you rebook for another day.

Yes you can. You will be given a pass-out, so please ensure you see a member of our team before you leave the park. You may also be required to show your booking confirmation email again upon re-entry.

We have two large car parks around Pleasureland. If you are visiting the park, the closest car park to the gate is located on Esplanade opposite Splash World. All our car park are £8.00 all day (from 10am till 7pm) or £6.00 if booked online with your park tickets. You can view the location of our car parks here

We offer a ‘Disabled guest with carer’ wristband package priced at £24.50. This effectively enables the carer to accompany the guest on the rides at no extra charge. We do require you to bring specific documentation to show at the gate to ensure eligibility for this ticket. Without the specific documentation we will not be able to issue this wristband package. You can find full information about this on the Accessibility and Support page on our website – click here

Around the park you will find plenty of seating areas away from the main rides and surrounded by landscaped gardens to provide some quiet space if this is required. For children with additional sensory needs we have children’s ear defenders available to purchase at the main gate.

As we are a relatively small park with a good number of rides spread throughout the space we don’t tend to experience queues that larger theme parks have, hence we don’t have a fast pass scheme. As you can appreciate though, some rides are more popular than others which can sometimes lead to a slightly longer wait time depending on the ride. We recommend that guests who wish to avoid queues head the more popular rides in the park when the park is quieter – this tends to be either first thing when gates open or towards the very end of the day.

We understand fully that queuing can be challenging for some guests so we are more than happy for one member of your party to join the short queue and then the rest of you can rejoin the queue when your turn comes if that will help you. The ride operators are used to this for guests who experience challenges with queueing. You will find benches adjacent to some of the more popular rides which will enable you to sit in comfort while you wait.

We do not have designated disabled parking spaces, however If you need assistance with parking our car park attendants will guide you as where best to park for your needs. We do have two large car parks around Pleasureland. If you are visiting the park, the closest car park to the gate is located on Esplanade opposite Splash World. All our car park are £8.00 all day (from 10am till 7pm) or £6.00 if booked online with your park tickets. You can view the location of our car parks here

Sorry no we don’t have wheelchairs or mobility scooters available to borrow. There are local mobility shops who may offer this service if you google ‘wheelchair hire Southport’ it will bring up some options for you.

Sorry, no we don’t have lockers/pram storage facilities on site.

We don’t have the facility to offer children’s parties at this time.

Yes! We welcome well behaved dogs. They must be kept on a lead at all times.

Yes – there’s plenty of space within the park to sit and eat a picnic. We just ask that you use the bins provided or take your rubbish home with you. Please note we do not permit guests to bring their own alcohol onto the premises.

There is a full list of rides on our website – click here. This page shows the minimum height requirement so you can see which rides your child will be able to go on alone and which they would need to be accompanied on (in which case you would need a rider wristband to do so). Please note that we used height as a guide only. All riders must be able to hold themselves in an upright position and hold on to go on any of the rides as this is a health and safety requirement. There are clear exclusions on some rides, listed on the ride safety sign at the ride. The height restriction on rides is provided as a guide, as there may be occasions where a rider meets the height requirement, but the ride is still unsuitable for them. Your safety is our number one priority. If our ride operators determine that a ride is not suitable for a particular guest, this decision is being made for your own safety.

We want to ensure that all guests have a positive experience during their visit with us, so if you have any issues, please ensure these are brought to the attention of a member of the management team on the day of your visit before you leave the park. We are not able to resolve issues regarding your booking or your visit retrospectively if you have not brought it to the attention of a member of the management team at the time of your visit.

You can see what jobs we are recruiting for at any time by visiting www.indeed.com and searching for Southport Pleasureland.