Frequently Asked Questions
Yes. We have three different ticket types and everyone in your group will need to be added to your booking. Due to the pandemic we must limit numbers in the park to aid with social distancing. There is a rider ticket for those wanting to go on any rides (priced at £19.50 weekdays/£24.50 weekends. This is a single admission price for unlimited access to all rides throughout the day). There is a non-rider ticket for those who do not want to go on any rides (priced at £5). There is a ticket for children under 90cm (when wearing shoes) – this ticket is free of charge.
The Covid-19 pandemic means that we need to restrict numbers in the park to allow for social distancing. In order to ensure our business remains sustainable we need to make a nominal charge for non riders. We are a local business employing local people and we appreciate your support and understanding at this time. This is a temporary situation in response to the covid-19 pandemic, and as soon as it is safe to do so we will return to free entry and our Funcard tokens.
Individual rider tickets allow unlimited rides throughout the day for a single admission price.
We will return to our Funcard system as soon as it is safe to do so, when the pandemic social distancing regulations are removed. For the time being, to enable us to manage capacity in the park to help with social distancing, we are temporarily going over to a pre-booked ticket for entry. Riders pay a single admission price for unlimited access to rides all day.
There is one all-day session with unlimited rides for a single admission price for riders. Please be aware that our original plan of two sessions gave us a one hour break in the middle of the day with no guests in the park to enable our team to perform a deep clean of each ride (in addition to the regular cleaning throughout the day). Now we will to do the deep clean of each ride while the park is open. Each ride will be closed for 30minutes during the day (on a rota basis) to enable us to perform the deep clean.
The ticket you purchased online is still valid, however, you can now enjoy the park for the whole day, rather than just half a day! Please note that if you booked for the morning session your ticket stated a 10am opening time. The park will now be reverting to our usual opening time of 11am. You are welcome to arrive earlier to get parked up in one of our car parks, and the Park gates will open at 11am. If you have any queries please use the contact us page of our website or send us a DM via facebook.
We are capping attendance at 30% of our usual capacity in the park. This is in line with guidance from IAAPA (the International Associate of Amusement Parks and Attractions) who define the standards for our industry worldwide). Whilst we have capped the numbers and put queue markers and signage in place, we do rely on guests to take responsibility for social distancing from others in the park.
There is no family ticket, however, we have three different ticket types and everyone in your group will need to be added to your booking. This is to ensure we can control limited numbers in the park to aid with social distancing. There is a rider ticket for those wanting to go on any rides (priced at £19.50 weekdays/£24.50 weekends). This is a single admission price for unlimited access to all rides throughout the day. There is a non-rider ticket for those who do not want to go on any rides (priced at £5). There is a ticket for children under 90cm (when wearing shoes) – this ticket is free of charge.
We offer a concession for non-riders priced at only £5. Anyone planning to ride needs to purchase an individual rider ticket. We are not offering further concessions at this time, but we are considering a special day later in the year,when it is safe to do – so watch this space! We do continually review our policies and procedures and any updates are communicated via our website. We are a local business employing local people and we appreciate your support and understanding at this time.
We respectfully request that everyone aged 11+ wears a mask while in the park. A mask must be worn on all rides by everyone aged 11+. Everyone aged 5+ is required to wear a mask on the dodgems in line with IAAPA guidance (unless you are exempt in which case please notify the ride operator).
In the event of a second lockdown we will update our website and social pages with relevant information for ticket holders. Please refer to our website for full terms and conditions. If you have tickets booked and a local lockdown comes into place in your area, please contact us via the contact us section of our website or by sending us a DM via facebook.
We have temporarily suspended the booking of children’s parties. When the government lift social distancing regulations we will look to reintroduce the ability to book parties.
All tickets are non-refundable and non-transferable. Refunds will not be given under any circumstances, therefore, once your booking has been made, it cannot change. Please refer to the online ticket purchases section of our terms and conditions for full details.
Yes you can. You will be given a pass-out, so please ensure you see a member of our team before you leave the park. You will also be required to show your booking confirmation email again upon re-entry.
The park will be open even on days when the sun isn’t shining. Your tickets are only valid for the day you are booked for, so if you choose not to come we are unable to offer a refund. Please refer to our full terms and conditions for further information.