Accessibility & Support

Accessibility & Support

Southport Pleasureland welcome all visitors, and we aim to make the park inclusive, fun, enjoyable and accessible to everyone.

The park grounds are flat and it is easy to navigate a wheelchair around the paths. The vast majority of our rides are suitable for everyone although on some it is advisable that anyone with limited mobility be accompanied.

If you are a carer for someone with special needs, the decision on whether a ride is suitable for the guest or if they should be accompanied on to any ride is down to you. Our ride operators are not trained to assess the needs of individuals. If you allow a guest in your care to go on a ride, with or without being accompanied by yourself, we will assume they are physical capable of doing so. There are clear exclusions on some rides, listed on the ride safety sign at the ride.

All riders must be able to hold themselves in an upright position to go on any of the rides as this is a health and safety requirement.

We don’t generally experience major issues with queuing but if waiting in line for a ride may cause difficulties for you, please speak to the ride operator who will, if necessary, keep your place for you.

Safety Statement

We welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions can be physically demanding and vigorous. Southport Pleasureland therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

Carers Information

If you are a carer for a guest, we will give you a free FunCard containing the same amount of ride tokens as you have purchased for the guest in your care. The disabled guest and the rest of the party will be required to purchase a funcard & tokens if they wish to go on the rides.

Please ensure you bring one item of relevant paperwork listed below along with suitable picture ID matching the recipient to the main token box in the park.

The documentation must match the disabled guest at the park and the official carer accompanying them.

  • Carers Allowance (dated within the last 2 years)
  • Attendance Allowance (dated within the last 2 years)
  • Disability Living Allowance (dated within the last 2 years)
  • Personal Independence (dated within the last 2 years)

Unfortunately, we will not be able to issue a carers wristband without the relevant paperwork & ID being presented at the park.

More Information

The health and safety of our visitors and staff is of paramount importance. We, therefore, ask that our visitors respect the guidance given by ride operators in terms of safety on rides. Please respect the advice of the ride operator and don’t ask them to bend the rules!

Parents and guardians must also take responsibility for the children in their care at all times as they have a duty of care to do so.

We, of course, encourage our visitors to take the healthy option and cycle to Pleasureland! But we request that you do not cycle inside the park as this would be a hazard to our visitors.

In the event of severe weather, we may be forced to close rides for health and safety reasons. We don’t like to do this, but we have to consider the comfort of our visitors and our staff as well as any risks presented by strong wind and rain.

If you think a health condition may be affected by a ride, please make sure you view the ride & safety instructions listed on the ride entrance before going on and maybe take the safe route and don’t ride! Not all of our rides are suitable for all of our visitors and our ride operators have to abide by strict operating instructions.

If you need any help or information relating to the park, please see one of our guest relations team who are stationed at the main entrance kiosks and the Seafront entrance kiosks throughout the day.

All of our toilet blocks have disabled facilities.

We have fully trained first aiders in the park, if you need assistant please speak to the nearest ride operator, guest relations or at the main token booth. Our first aiders are stationed at the main entrance and throughout the park.

There is a fully stocked first aid room located on site in case of any incidents.

We are a dog friendly park and allow all dogs including assistance & support dogs into the park as long as they are kept on a lead & cleaned up after. No dogs including assistance or support dogs, will be allowed to go on the rides with you and must be left with a member of your party. At no point should your dog be left unattended in the park.

There are dog water bowls provided throughout the park to ensure that your dogs enjoy their day with us as much as you do.

Queuing

We don’t generally experience major issues with queuing but if you think you may have problems waiting to ride, please speak to the ride operator who will, if necessary, keep your place for you.

Support

If you think you will need particular support during your visit, please contact us in advance or speak to the member of staff at the gate and we will do what we can to assist you and to ensure you have a great visit.