Accessibility & Support

Accessibility & Support

Southport Pleasureland welcomes all visitors, and we aim to make the park inclusive, fun, enjoyable and accessible to everyone.

The park grounds are flat and it is easy to navigate a wheelchair around the paths. The vast majority of our rides are suitable for everyone, although on some it is advisable that anyone with limited mobility be accompanied.

All riders must be able to hold themselves in an upright position and hold on to go on any of the rides as this is a health and safety requirement.  There are clear exclusions on some rides, listed on the ride safety sign at the ride.  The height restriction on rides is provided as a guide, as there may be occasions where a rider meets the height requirement, but the ride is still unsuitable for them. Your safety is our number one priority. If our ride operators determine that a ride is not suitable for a particular guest, this decision is being made for your own safety.  If you wish to discuss this matter on the day of your visit, please ask to speak to a member of the management team.

DISABLED GUESTS WITH A CARER

If you are a disabled guest who requires a carer to accompany you on the rides, you can purchase a disabled guest with carer wristband package.

This wristbands package can only be purchased online in advance via our website. Please ensure that you bring one item of relevant paperwork listed below, along with a valid form of photographic ID for the person named within the document, or the person to who the document is addressed in the case of the letter being to the parent/guardian. Without this we will not be able to redeem your purchase or permit access to the park.

The carer wristband allows the carer to accompany the disabled guest in their care on the rides. The carer wristband does not permit the carer to ride on any rides when not accompanying the disabled guest in their care.

The rest of your party will be required to purchase general admission wristbands at the standard rates if they wish to go on the rides. Non-rider tickets are also available. All tickets must be purchased online in advance.

The documentation you need to bring with you must match the disabled guest and/or the parent/guardian at the park. If it does not, you will not be permitted entry to the park.

Documents we accept are as follows (they must be dated within the last 12 months). You must bring at least one of these with you to redeem your purchase. Documents other than those listed below will not be accepted:

  • Letter confirming receipt of Disability Living Allowance (DLA)
  • Letter confirming receipt of Personal Independence Payment (PIP)

In addition to one of the items listed above you must also show a valid form of photographic ID for the person named within the document, or the person to who the document is addressed in the case of the letter being to the parent/guardian.

Upon arrival at the park, please make your way directly to a member of our guest relations team standing just outside of the main park gates. They will validate your paperwork and then take you to the check-in desk where they will assist you in putting on your carer wristband and the rider wristband for the disabled guest in your care.

Unfortunately, we will not be able to issue your disabled guest with carer wristband package without the relevant paperwork & picture ID being presented at the park gates. If you are unable to produce the required documentation when you arrive at the park, or the documentation does not match the disabled guest and/or parent/guardian, you will need to upgrade to general admission pricing. Refunds will not be given under any circumstances.

A carer must be over 16 years of age and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. If the guest requires the assistance of more than one carer, a letter from a GP or consultant is needed stating the number of carers required. Please contact our team info@southportpleasureland.com if this is the case to discuss further.

Safety Statement

We welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions can be physically demanding and vigorous. Southport Pleasureland therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

More Information

The health and safety of our visitors and staff is of paramount importance. We, therefore, ask that our visitors respect the guidance given by ride operators in terms of safety on rides. Please respect the advice of the ride operator and don’t ask them to bend the rules!

Parents and guardians must also take responsibility for the children in their care at all times as they have a duty of care to do so.

We, of course, encourage our visitors to take the healthy option and cycle to Pleasureland! But we request that you do not cycle inside the park as this would be a hazard to our visitors.

In the event of severe weather, we may be forced to close rides for health and safety reasons. We don’t like to do this, but we have to consider the comfort of our visitors and our staff as well as any risks presented by strong wind and rain.

If you think a health condition may be affected by a ride, please make sure you view the ride & safety instructions listed on the ride entrance before going on and maybe take the safe route and don’t ride! Not all of our rides are suitable for all of our visitors and our ride operators have to abide by strict operating instructions.

If you need any help or information relating to the park, please see one of our guest relations team who are stationed at the main entrance kiosks and the Seafront entrance kiosks throughout the day.

All of our toilet blocks have disabled facilities.

We have fully trained first aiders in the park, if you need assistant please speak to the nearest ride operator, guest relations or at the main token booth. Our first aiders are stationed at the main entrance and throughout the park.

There is a fully stocked first aid room located on site in case of any incidents.

We are a dog friendly park and allow all dogs including assistance & support dogs into the park as long as they are kept on a lead & cleaned up after. No dogs including assistance or support dogs, will be allowed to go on the rides with you and must be left with a member of your party. At no point should your dog be left unattended in the park.

There are dog water bowls provided throughout the park to ensure that your dogs enjoy their day with us as much as you do.

Queuing

We don’t generally experience major issues with queuing but if you think you may have problems waiting to ride, please speak to the ride operator who will, if necessary, keep your place for you.

Support

If you think you will need particular support during your visit, please contact us in advance or speak to the member of staff at the gate and we will do what we can to assist you and to ensure you have a great visit.